Branch Manager Trainee (Full Time), Milwaukee, WI

IDN Company: IDN-H. Hoffman

Title/Position: Branch Manager Trainee

Type of Position: Full-Time

Location: Butler, WI

Leading distributor of door hardware, doors & frames, locksmithing tools, access control systems, video surveillance equipment, and related security products is seeking a full-time employee for a Customer Service / Order Processing position.

Job Description:

Based in Butler, Wisconsin, the individual in this position is responsible for providing superior service for customers throughout Wisconsin and surrounding states.

Responsibilities include the following:

• Learn the day to day operation and manage the facility over time
• Assisting customers by phone and in person (for walk-in traffic/counter sales)
• Using the computer system to provide information on price and availability
• Order processing and related customer assistance. In addition to handling stock orders, this includes processing special orders, presenting promotions, handling customer returns and credit situations, and related tasks.
• Warehouse operations (receiving, picking, packing, shipping)
• Manufacturer/vendor contact for factory orders
• Outbound customer calls to assist in growing the business in Wisconsin territory

This individual should excel in a team-oriented work environment – working with the branch staff and outside sales representative to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.

Key Working Relationships:

The successful candidate will report to the Operations Manager in Chicago, Illinois. The individual will work closely with other staff members and with the local Outside Sales representative.

Requirements:

• Must possess leadership skills
• Must be self-driven & hard working
• 1 to 3 years Inside Sales / Customer Service experience (distribution industry preferred)
• Strong computer skills
• Mechanical aptitude a plus
• Proficient with Microsoft Office products (Word, Excel)
• Strong verbal communication skills
• Strong organizational skills with ability to multi-task
• Team player

All qualified applicants that apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer. To express your interest in applying for this position, please provide the following information and attach a copy of your resume for consideration.